Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges start at a flat rate of $4.75 and incrementally go up according to the amount ordered and the weight and size of the shipment. We have no control over the carrier charges currently.

We currently accept major credit cards, with more options for payments coming in the future.

The delivery time frame depends on many factors, including your distance from the shipment location, weather, and what option you choose at checkout. However, typically delivery usually happens within a timeframe of 3-5 days on average, which is typically on par with other surf apparel businesses.

We take data security very seriously. We use industry standards that pretty much all online shops use to make sure that your data is both safe and secure. All transactions made over this site (coconutswell.com) are sent over HTTPS which is an encrypted connection with our SSL certificate, which you can check in the address bar of your browser.

After you place your order, we immediately start processing it. After your order is processed, your product is then sourced and sent for shipping. Once the order is shipped, the carrier brings it to the shipping address you put in the order and you get it! We like to keep it simple!

Yes, any order you place you will get an email with your invoice containing what you ordered and the amount.

Send us an email

    If you do not wish to use the contact form, you can also email us at support@coconutswell.com.